💫 FAQ + Store Policies 💫

Welcome to our cozy little corner of the internet! Whether you’re here for gentle reminders, anxiety regulation tools, or just love colouring outside the lines—hi, hello, we’re so glad you found us. Here's everything you might want to know before (and after!) ordering.

💕 Who Are We?

We're Pastel Rosii, a small Canadian biz run by two high school sweethearts with a shared passion for mental health advocacy and mutual weirdness. Based in Ontario, we’re parents of two wild and wonderful kiddos, and we started this shop as a way to help others feel a little less alone in their struggles with anxiety, depression, and SH (self-harm).
Everything we create is made with love, lived experience, and lots of tea.

📦 Processing Times

We’re a two-human operation juggling work, parenting, and still occasionally remembering to feed ourselves. Here's what to expect:

  • Mindful Ink Tattoos: 1–3 business days (unless we’re waiting on a paper restock).

  • Handmade Signs: 5–10 business days (we build 'em fresh, on demand).

  • T-Shirts: 5–10 business days. We collaborate with another Canadian business (Sterling Six!) for printing, and sometimes need to special order your size.

🕒 Our current processing window is 1–10 business days overall. If things move quicker, we’ll ship early! If they don’t, we promise it’s not because we’re slacking—it’s just life, and we deeply appreciate your patience.

🇺🇸 Shipping to Our U.S. Friends

We ship all U.S. orders from our cozy little Canadian studio using Canada Post → USPS. Here’s what that means for you:

  • CUSMA Compliant: Everything we make is handmade right here in Canada. Thanks to the Canada–U.S.–Mexico Agreement, your package should clear U.S. Customs duty-free (yay for no surprise import taxes!).

  • Processing Time: Packages can take a little longer to cross the border than private couriers, but this route helps keep shipping costs lower and avoids those dreaded “brokerage fee” knock-knocks.

  • Possible Fees: We package and declare your order properly to minimize the chance of extra fees. That said, once it’s with U.S. Customs, it’s out of our hands. If extra charges pop up (rare, but possible), they’re the customer’s responsibility. Additional fees you may see would be your state taxes added and a small processing fee (usually a few dollars.) 

We picked this shipping method because it’s the best balance of affordability + reliability—your order gets to travel safely through USPS without surprise courier bills at the door.

💸 Cancellations, Refunds & Reshipments

We lovingly hand-make or print every item to order, so here’s our refund policy in a nutshell:

  • Refunds & cancellations are accepted within 24–48 hours of placing your order.

  • If your order has already started processing or has shipped, we can’t offer cancellations or refunds. Thanks for understanding!

  • If your package gets lost or delayed, don’t panic—we’ll help track it down or send you a replacement at no extra cost. Please note we will need to be informed of any lost packages within 72 hrs of said delivery for a reshipment to be made. If we are informed after this timeframe we will need to open a claim with the shipper and win the claim prior to reshipment. 

📮 Delayed or Lost Packages

We ship everything tracked, but once it leaves our hands, it’s up to the mail goblins (aka Canada Post, USPS, etc.).

  • If your package is delayed or lost, reach out to us—we’ll help however we can.

  • Please note: we don’t have the bandwidth to track every single order in real time. If you spot something off in your tracking, let us know so we can help troubleshoot.

🌍 Where Do We Ship?

Short answer: basically everywhere!
We offer flat-rate shipping for most countries and free shipping on orders over $99 across Canada & the U.S.

We do not control shipping prices (we wish!), but we do try to get you the best rate possible. Amazon-level logistics? Not quite. But small-biz level care? You bet.

⚠️ Allergies + Skin Sensitivities

Our tattoo paper is latex-free and uses a skin-safe adhesive. That said, everyone’s skin is different.

  • Polly (our co-founder) has super sensitive skin and hasn’t had any issues.

  • We highly recommend doing a patch test with a small cut-off piece of tattoo paper (not the design itself!) before applying a full tattoo.

  • Not recommended for little ones under age 4.

👩🎨 Who Can Use Our Tattoos?

These tattoos are for ages 4+ and are designed to support:

  • Gentle self-expression

  • Mindful distraction

  • Conversations around mental health

  • And of course, a little splash of creativity

You don’t need to be in crisis to enjoy them—they’re for everyone who wants a little joy on their skin.

🎨 What Markers Do You Recommend?

Any washable, nontoxic, skin-safe marker will do the trick. We kept accessibility in mind, so your local dollar store is probably stocked!

Polly loves ultra-fine tips for the tiny details, but you do you. Big, bold, scribbly? Also perfect.

🖊️ Does the ink get absorbed into my skin?
Nope! At no point are you actually colouring your skin. Our tattoos have a waterproof protective barrier that keeps the marker ink on the tattoo surface—not your body. Think of it like colouring on a tiny, wearable canvas. Your skin stays safe and ink-free while your tattoo gets all the artistic glory.

✍️ Copyright + Artist Info

All artwork on our site is lovingly created by Polly, the heart and hands behind Pastel Rosii. Everything is protected under Canadian copyright law.

You may not reuse, resell, or redistribute our designs or products unless:

  • You have a signed wholesale agreement with us.

  • Or we’ve said “yes” in writing.

Basically: if you’re unsure, just ask! We don’t bite.

Still have questions?
💌 Email us at pastelrosii@outlook.com or DM us on Instagram @pastelrosii
We’re friendly. We swear.

With love & colour,
Polly + James
Pastel Rosii